eCommerce Website Support.

eCommerce Website Support

Tackle Complex Challenges with eCommerce Experts By Your Side.

eCommerce website support can become costly, and bad IT support can cost you more! Your business needs an eCommerce website development team that supports your site and act as the lifeline of your operation. Hiring the right eCommerce support experts to handle this responsibility can be a challenging task, and support you can rely on is a critical element you can’t afford to be without!

What is eCommerce Website Support

eCommerce website support is any service that keeps your website operating as smoothly as possible. Our eCommerce support services offers an extensive collection of different services ranging from design and development to API and app integration. For example, FluidRank offers support to help fix bugs and other issues that arise, either sporadically or in the wake of a development project. Most website bugs can’t be predicted, and therefore it requires responsiveness and flexibility to address – that’s where our support experts come in.
In addition to website debugging, addressing and fixing other underlying website issues, we also provide graphic design, development services, app development, app integration, and API integration, responsive design and development, custom integration, theme upgrades, and custom coding support that keeps your website running smoothly.

Website bugs and other issues can become costly to your business, which is why it pays ahead of time to work with experienced eCommerce support experts. If you need eCommerce website maintenance support services, contact us today.

How can eCommerce website support help you?

eCommerce support can help ensure that your eCommerce business continues to offer the functionality and the user experience that is needed to maximize conversions. Improperly planned and executed integrations, mistakes in eCommerce custom development coding, faulty site migrations, and more are issues that can cause problems for your eCommerce store. These issues drastically effect the user experience or, worse, prevent your store from properly operating.

By partnering with an eCommerce support like FluidRank, you’ll receive access to Teamwork where you’ll be able to submit tickets and track the progress of any site issues you might come across. These could be small bug fixes or more significant platform issues that require detailed and on-demand support. Here you will also have full access to other apps and team members that can help you grow our online business via media buying services, SEO, PPC, design services, and more, should you choose to fully invest in your eCommerce business. Our agile support agreements are designed to meet your specific needs. Reach out to one of our eCommerce support experts to learn more about how we can support your eCommerce store today.

We Create Success Stories

We Offer A Diverse Portfolio Of Success

Elite Hookah

Custom Design / SEO

Huk Gear

Custom Design / PPC / SEO

Salt Life

Custom Design / Magento 2 Development

Cox & Cox

Custom Design / Magento Development / PPC / SEO


Custom Design / Shopify / PPC

Fox Racing

Custom Design / Development / SEO

eCommerce Website Development Support

Our Great Support Keeps Costs Down

Website Updates & Enhancements

Our developers will keep your website up-to-date to provide a better user experience, increase security, and support your digital marketing initiatives.

Graphic Design

FluidRank intuitive, experienced designers will create a visual interface for your eCommerce website that will attract, impress and engage your customers.

Plugin and 3rd Party Issues / Updates

We'll make sure your plugins and 3rd party apps are configured and installed correctly, improving your website's interface and UX.

Website Bugs & Issues

We'll help you uncover website bugs and issues and provide the best solutions to lay them to rest. Whether it's a problem with slow loading or poor coding, we make it right.

Custom Integration

We will custom integrations for your eCommerce website to ensure that your apps and tools display and function properly on your website. To our experts, these are a walk in the park.

Custom Coding

Custom tools require custom-coding. Our developers have created custom, one-of-a-kind tools and apps for customers in a variety of industries and niches.

API Development

From custom-coded tools to seamless-integrations, we will ensure all of the unique tools and features of your website function together seamlessly with custom API development.

eCommerce Consulting

Our eCommerce consulting experts will uncover areas of growth for your business, whether those opportunities lie with digital marketing, design & development, migration, or combination of them.

Why have FluidRank at Your Side?

FluidRank employs a dedicated in house eCommerce support team that specializes in every facet of the eCommerce landscape. We know that no website is perfect and that you will inevitably run into technical issues that are beyond a quick fix. From emergencies to simple bugs, our competent technical eCommerce support team can make the difference between a mild inconvenience and a huge headache. Our expert team is as a crucial lifeline for your business. We have a knowledge base that includes everything from basic website design to diving into the code of complex custom features and our team is here to provide solutions with a quick turnaround. When you choose FluidRank as your eCommerce support services provider, we will be ready to fix any bugs you experience and ensure that your site will be back up and running in no time.

Development & Support

When you need eCommerce support and maintenance, from small bugs to complex fixes and solutions, FluidRank should be your IT team of eCommerce experts. Not only do we offer professional support as you need it, but we're also available to provide ongoing website maintenance to help with regular updates, installing new features, and keeping you up to date with the latest website trends and enhancements.

Autopilot or Direct Oversight

Our eCommerce website development support plans and options are based on your needs within your niche. You can keep our experts engaged to automatically update and monitor your site, or we can be your on-demand team that gets tasks and executes on command. With a 24 to 48 hour turn-around time for most issues, we're always available to handle tickets efficiently and effectively. Some tasks can even be handled within a few hours, depending on our staff availability. Our team of experts also offer Emergency eCommerce web support over the weekend and for large scale projects. Speak to your project manager about all our support options.

Agile Support Agreement

While other companies require large minimums and complex agreements, FluidRank keeps things simple. Our support plans are built around your requirements. We will sign a straightforward support level agreement that allows your team access to all of our support resources. We'll invite you to our internal CRM system Teamwork, and from there you can assign support tickets and create estimates for more robust eCommerce website changes.

Maintaining Your Site's Strengths During an eCommerce Platform Migration

There is an idea in behavioral economics called the sunk cost fallacy. It posits that people naturally hold onto things longer than is strictly logical if they’ve invested a lot of time and energy into them in the past. Like your friend that won’t get rid of their old beater car because they’ve already replaced so many of the parts, even though it costs them a fortune every year at inspection time. I see this a lot when it comes to eCommerce platform migration. Merchants hang onto old systems long past when they know they should move on to something newer and better. After all, they’ve invested time and money into this store for years, how could they bear losing that work and starting over from square one?

Choosing a New Platform

Salt Life is a well-established retailer UPF rated clothing and beach life style brand. At FluidRank we'd been working with Salt Life supporting their BigCommerce site, for a few years before they decided to move. Adobe Commerce was one of the first big players in the hosted eCommerce space, and have been known to support some of the largest eCommerce websites in the world.

Custom Functionality

Once we had decided on Magneto the next step was to see what could be done to make the platform even better. After all, the Salt Life team didn't want to change platforms just to find they were running into the same limitations which had driven them off of BigCommerce. Whenever we begin a new custom site we always sit down with the merchant to discuss anything they might want that would be outside what their eCommerce system can provide out of the box.

Data Migration

Moving platforms is never simple. No matter who you are, your data will have little intricacies. Small incongruities between how it fits in the platform you're on, and how it will need to fit in the platform you're going to. When we plan out a data migration we try to anticipate and plan for as many of these edge cases as possible before the migration actually begins. When it comes to issues with data migration, an ounce of prevention is worth a pound of cure.

eCommerce Website Support FAQs

Get Your Answers Here

What is eCommerce website support?

Website support services and eCommerce website maintenance go hand-in-hand with eCommerce custom development projects. Because a project can entail any number of unforeseen roadblocks, support effectively encapsulates any services that can be rendered in order to ensure that a website development project is executed effectively and continues to offer the functionality desired down the road. In that way, eCommerce website support can cover website debugging, software updates, theme updates, managing and maintaining 3rd party apps and plugins, API development and integration, custom coding, graphic design, and more.

What eCommerce website support services does FluidRank provide?

FluidRank offers a full suite of eCommerce website support and maintenance to ensure your project goes live without any major issues and continues to function smoothly down the road. We offer eCommerce support services for design, website debugging and issues, custom integration and coding, and much more. Whatever support your eCommerce site needs to continue to function properly, we can help. We know each project is different and each website has its own needs and we’re here to help support those needs, big or small.

What eCommerce website maintenance will my website, or project, require?

Every website is different, as is every design or development project, so it’s not really possible to know exactly what support or maintenance your website will need beforehand. For this reason, we offer a free support period with most design and development projects that vary according to the scope of the project. To learn a little more about the types of support that are typically required with a given project, contact our team for more details.

What platforms does FluidRank service, support, or maintain?

FluidRank provides eCommerce website support and maintenance for all major eCommerce platforms, some of which include Shopify and Shopify Plus, BigCommerce, Magento, and WooCommerce. We also service sites that are built on other platforms such as Miva and WordPress. In addition to providing support associated with these platforms, FluidRank provides a number of design and development services associated with these specific platforms, such as headless development and integration of BigCommerce 3rd party apps.

What kinds of tools do you use when providing ongoing eCommerce website support?

Keeping up with your website and making sure it is up-to-date can be a difficult task. Luckily, our team is always there to give you the support you need. One way we provide eCommerce website support is by granting our clients access to our CRM workspace, Teamwork. If there is a bug that needs fixing or code that needs updating, you can simply reach out to anyone on our team via Teamwork or, if you have a retainer, simply create a ticket and we’ll get to work.

What if I want a new theme later down the road, are theme upgrades a part of website support?

Upgrading your existing theme may be an essential step in making sure your website continues to be responsive. For any eCommerce business, it’s important to have an updated and well-designed theme in order to keep users on your site and coming back for more. Our eCommerce development team can not only help you implement a new theme, but we can also assist in any custom design and development so that you can maximize the capabilities of your theme for the best results.

What kind of eCommerce consulting services does FluidRank provide?

Our eCommerce consulting consists of many different services that help online stores operate to the best of their abilities in order for them to see the best online results. Some of these services include a free SEO audit to evaluate your website’s search engine and digital marketing performance, a free e-brand appraisal to evaluate where better branding and design can be incorporated to offer a better online experience for your users and a better conversion rate for you, and a free support evaluation where our experts can point out any issues they find on your site that is negatively affecting your online business operations.

What if my eCommerce website requires new branding to accompany a new design?

Updated branding is a common requirement of an improved eCommerce website design, and depending on your specific needs, FluidRank can handle all aspects of your branding improvements in order to ensure a cohesive look for your online business. Whether you are in need of branding and logo design, cohesive on-page brand imaging throughout your entire site, or a complete redesign or custom website design, our design experts are ready to provide you with the support you need.

What if all I need is a regular maintenance service to address issues as they arise?

FluidRank can act as your full eCommerce support team whenever you need one. Our team is equipped to handle any kind of eCommerce website issue or bug you are likely to encounter, regardless of which platform you are on. We are experienced in debugging issues on Shopify, BigCommerce, Magento, WooCommerce, and more, and are prepared to meet your needs for routine maintenance as well as emergency maintenance situations when you require a fast solution.

How long will FluidRank provide support after my project?

We usually offer support services in the scope of work for our projects, though the extent of that support depends on the project itself. If your website needs our support over a longer period of time, we are always happy to help. Just let your project manager know how much eCommerce support your business needs and we can put together a support package that will be a perfect fit.

Do you only provide support on work that was completed by FluidRank ?

The scope of our support obviously will include our own work, but we can also help address issues you are having with any other facets of your website. With collective decades of eCommerce experience, our team has dealt with a lot of unique challenges and we can always come up with a way to fix any issues your site might be having. Just let our team know what issues you’re facing and we can put together a plan of attack to get them resolved as easily as possible.