eCommerce Website Support.
eCommerce Website Support
Tackle Complex Challenges with eCommerce Experts By Your Side.
What is eCommerce Website Support
eCommerce website support is any service that keeps your website operating as smoothly as possible. Our eCommerce support services offers an extensive collection of different services ranging from design and development to API and app integration. For example, FluidRank offers support to help fix bugs and other issues that arise, either sporadically or in the wake of a development project. Most website bugs can’t be predicted, and therefore it requires responsiveness and flexibility to address – that’s where our support experts come in.
In addition to website debugging, addressing and fixing other underlying website issues, we also provide graphic design, development services, app development, app integration, and API integration, responsive design and development, custom integration, theme upgrades, and custom coding support that keeps your website running smoothly.
Website bugs and other issues can become costly to your business, which is why it pays ahead of time to work with experienced eCommerce support experts. If you need eCommerce website maintenance support services, contact us today.
How can eCommerce website support help you?
By partnering with an eCommerce support like FluidRank, you’ll receive access to Teamwork where you’ll be able to submit tickets and track the progress of any site issues you might come across. These could be small bug fixes or more significant platform issues that require detailed and on-demand support. Here you will also have full access to other apps and team members that can help you grow our online business via media buying services, SEO, PPC, design services, and more, should you choose to fully invest in your eCommerce business. Our agile support agreements are designed to meet your specific needs. Reach out to one of our eCommerce support experts to learn more about how we can support your eCommerce store today.
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eCommerce Website Development Support
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Why have FluidRank at Your Side?
Maintaining Your Site's Strengths During an eCommerce Platform Migration
There is an idea in behavioral economics called the sunk cost fallacy. It posits that people naturally hold onto things longer than is strictly logical if they’ve invested a lot of time and energy into them in the past. Like your friend that won’t get rid of their old beater car because they’ve already replaced so many of the parts, even though it costs them a fortune every year at inspection time. I see this a lot when it comes to eCommerce platform migration. Merchants hang onto old systems long past when they know they should move on to something newer and better. After all, they’ve invested time and money into this store for years, how could they bear losing that work and starting over from square one?
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Website support services and eCommerce website maintenance go hand-in-hand with eCommerce custom development projects. Because a project can entail any number of unforeseen roadblocks, support effectively encapsulates any services that can be rendered in order to ensure that a website development project is executed effectively and continues to offer the functionality desired down the road. In that way, eCommerce website support can cover website debugging, software updates, theme updates, managing and maintaining 3rd party apps and plugins, API development and integration, custom coding, graphic design, and more.
FluidRank offers a full suite of eCommerce website support and maintenance to ensure your project goes live without any major issues and continues to function smoothly down the road. We offer eCommerce support services for design, website debugging and issues, custom integration and coding, and much more. Whatever support your eCommerce site needs to continue to function properly, we can help. We know each project is different and each website has its own needs and we’re here to help support those needs, big or small.
Every website is different, as is every design or development project, so it’s not really possible to know exactly what support or maintenance your website will need beforehand. For this reason, we offer a free support period with most design and development projects that vary according to the scope of the project. To learn a little more about the types of support that are typically required with a given project, contact our team for more details.
FluidRank provides eCommerce website support and maintenance for all major eCommerce platforms, some of which include Shopify and Shopify Plus, BigCommerce, Magento, and WooCommerce. We also service sites that are built on other platforms such as Miva and WordPress. In addition to providing support associated with these platforms, FluidRank provides a number of design and development services associated with these specific platforms, such as headless development and integration of BigCommerce 3rd party apps.
Keeping up with your website and making sure it is up-to-date can be a difficult task. Luckily, our team is always there to give you the support you need. One way we provide eCommerce website support is by granting our clients access to our CRM workspace, Teamwork. If there is a bug that needs fixing or code that needs updating, you can simply reach out to anyone on our team via Teamwork or, if you have a retainer, simply create a ticket and we’ll get to work.
Upgrading your existing theme may be an essential step in making sure your website continues to be responsive. For any eCommerce business, it’s important to have an updated and well-designed theme in order to keep users on your site and coming back for more. Our eCommerce development team can not only help you implement a new theme, but we can also assist in any custom design and development so that you can maximize the capabilities of your theme for the best results.
Our eCommerce consulting consists of many different services that help online stores operate to the best of their abilities in order for them to see the best online results. Some of these services include a free SEO audit to evaluate your website’s search engine and digital marketing performance, a free e-brand appraisal to evaluate where better branding and design can be incorporated to offer a better online experience for your users and a better conversion rate for you, and a free support evaluation where our experts can point out any issues they find on your site that is negatively affecting your online business operations.
Updated branding is a common requirement of an improved eCommerce website design, and depending on your specific needs, FluidRank can handle all aspects of your branding improvements in order to ensure a cohesive look for your online business. Whether you are in need of branding and logo design, cohesive on-page brand imaging throughout your entire site, or a complete redesign or custom website design, our design experts are ready to provide you with the support you need.
FluidRank can act as your full eCommerce support team whenever you need one. Our team is equipped to handle any kind of eCommerce website issue or bug you are likely to encounter, regardless of which platform you are on. We are experienced in debugging issues on Shopify, BigCommerce, Magento, WooCommerce, and more, and are prepared to meet your needs for routine maintenance as well as emergency maintenance situations when you require a fast solution.
We usually offer support services in the scope of work for our projects, though the extent of that support depends on the project itself. If your website needs our support over a longer period of time, we are always happy to help. Just let your project manager know how much eCommerce support your business needs and we can put together a support package that will be a perfect fit.
The scope of our support obviously will include our own work, but we can also help address issues you are having with any other facets of your website. With collective decades of eCommerce experience, our team has dealt with a lot of unique challenges and we can always come up with a way to fix any issues your site might be having. Just let our team know what issues you’re facing and we can put together a plan of attack to get them resolved as easily as possible.