Have Questions? Need Help?
Below is a list of commonly asked questions and answers. If you have a more specific question, please contact us and we’ll be happy to assist you. If you’re already working with an account manager, make sure to keep an open line of communication. We’re always here to help! You can also view our terms of service for more in-depth information.
The average custom design project takes 10-12 weeks. However, not every project is average. The timeline of a website design project is dependent on a few factors such as design and functionality. Timelines are most affected by client communication and the project scope. If you have a deadline in mind, we will try our best to meet it for you. The most common delay in the creation and completion of a new website is waiting for materials and responses required by FluidRank from the client. If you have everything ready, we can usually speed up the process. Remember that for every one day of delay on the client end is three days of delay on the agency side,
For projects where design time is included, we will have a kickoff meeting at the start of the project. The kickoff meeting takes place within 48 hours after deposit has been paid and cleared. This gives our clients a chance to meet their designer and explain their vision for the site. For most development projects a kickoff meeting is not necessary, however, one can be arranged by speaking to your account manager or requesting for it to be added in your Statement of Work.
A custom design from FluidRank will always be more search engine friendly than the average platform template. Since we are building our theme from scratch we build our sites to conform to Google’s best practices and guidelines. That said, a site can only be optimized to a certain point without a keyword strategy. If you’re interested in taking site optimization all the way, ask your account manager about an ongoing SEO campaign.
No. Every charge is discussed up front and prior to our project start date. We price everything accordingly and only charge extra for tasks that are beyond the scope of work in our agreement. We will submit a change order if there is anything that is out of the scope that comes up. If you’re wondering whether or not something is included, and you don’t see it in your statement of work, ask your project manager.
No. Every charge is discussed up front and prior to our project start date. We price everything accordingly and only charge extra for tasks that are beyond the scope of work in our agreement. We will submit a change order if there is anything that is out of the scope that comes up. If you’re wondering whether or not something is included, and you don’t see it in your statement of work, ask your project manager.
